Terms of Service

These terms are an agreement between you and Pace Perks Pty Ltd (ABN to be confirmed), a company registered in New South Wales, Australia. By creating an account on paceperks.com.au or using any of our services, you agree to these terms. If you don't agree, please don't use the service.

You must be 18 years or older to use Pace Perks. By creating an account you confirm that you meet this requirement. If we discover that an account holder is under 18, we will close the account.

Pace Perks is currently focused on Australia and is intended for people physically present in Australia.

Pace Perks is a fitness-rewards platform. Customers connect Strava (or upload activity screenshots), and verified activity earns single-use discount vouchers from local merchants. Vouchers are redeemed in-person at the merchant's location.

We may add, change, or remove features at any time. We try to give reasonable notice of material changes.

You agree to:

• Use Pace Perks only for genuine, real-world fitness activities you actually performed.
• Not submit fake activities, manipulated screenshots, or Strava entries you did not record yourself. We may delete vouchers issued from suspected fake activities without notice.
• Not transfer, sell, gift, or share your vouchers with anyone else. Vouchers are tied to the account that earned them and are valid only when presented by that account.
• Keep your sign-in credentials secure. If you sign in with Google, treat your Google account credentials with the same care.
• Not attempt to probe, scan, or interfere with the Pace Perks system, or to access another user's account.

We may suspend or close any account we reasonably believe has breached these obligations.

Vouchers earned through Pace Perks:

• Expire 7 days after issuance.
• Have their expiry reset on each new verified activity (so an active customer's wallet stays warm).
• Are single-use — once redeemed at a merchant, they cannot be re-used.
• Have no cash value and cannot be exchanged for cash.
• Are valid only at the merchant they name, on the offer that merchant has set.

We do our best to keep the wallet accurate, but if a voucher fails to redeem due to a system issue, please contact us and we will investigate.

Merchants who participate in Pace Perks agree to:

• Honour any valid, unredeemed, in-date voucher presented at their venue, on the offer they have agreed with us.
• Use the merchant portal to redeem vouchers at the time the customer presents them — not retroactively.
• Not refuse to honour a valid voucher except for the same reasons they would refuse normal service (intoxication, inappropriate behaviour, etc.).
• Pay invoices issued by Pace Perks within the agreed payment terms.
• Treat any customer information visible in the merchant portal as confidential and use it only for the purposes of operating their Pace Perks participation.

Pace Perks is free for customers. We do not charge for account creation, voucher earning, or voucher redemption.

Merchants pay a per-redemption fee (set per merchant agreement) invoiced monthly via Stripe. Specific pricing is documented in each merchant's onboarding agreement, not in these public terms.

We aim for the Pace Perks service to be available continuously, but we do not guarantee uninterrupted availability. Maintenance windows, third-party outages (Supabase, Vercel, Stripe, Strava, Resend, Google), and unforeseen incidents may interrupt the service. We are not liable for losses arising solely from temporary service unavailability.

You may close your account at any time by emailing us at kevin.lee0992@gmail.com. Closing your account ends any unredeemed vouchers and removes your access to the service. We will delete your data per the retention policy in our Privacy Policy.

We may suspend or close your account, or remove specific vouchers, if we reasonably believe you have breached these terms. We will tell you the reason where it's practical and lawful to do so.

The Pace Perks brand, website design, software, and content are owned by Pace Perks Pty Ltd or our licensors. You may not copy, redistribute, or reverse-engineer the service except as expressly permitted by Australian law.

Activity data you contribute (e.g. by connecting Strava or uploading a screenshot) remains yours. By submitting it you grant us a non-exclusive licence to use it for the purposes described in our Privacy Policy.

To the maximum extent permitted by law, Pace Perks is provided "as is" and "as available". We make no warranties about the service's fitness for a particular purpose, accuracy of activity verification, or compatibility with any third-party service.

Nothing in these terms excludes, restricts, or modifies any guarantees, warranties, or rights you have under the Australian Consumer Law that cannot be lawfully excluded. Where our liability cannot be excluded but can be limited, we limit it to (at our option) re-supply of the service or refund of any fees you paid us in the 12 months prior to the event giving rise to the claim. This section does not limit liability for fraud, gross negligence, or wilful misconduct.

You agree to indemnify Pace Perks against losses arising from your breach of these terms, your violation of any law, or any misuse of vouchers. We will not seek indemnity beyond what is reasonable in the circumstances and consistent with the Australian Consumer Law.

These terms are governed by the laws of New South Wales, Australia. You and Pace Perks each submit to the non-exclusive jurisdiction of the courts of New South Wales for any dispute arising out of or relating to these terms.

If you have a concern, please email kevin.lee0992@gmail.com first — we will work with you in good faith to resolve it. If informal resolution doesn't work, you may escalate to mediation through a recognised Australian dispute-resolution body, or to the courts of New South Wales.

We may update these terms from time to time. The "Last updated" date at the top tells you when the most recent change landed. For material changes, we will also notify active users by email and will not apply the new terms retroactively to past redemptions.

Pace Perks Pty Ltd
Email: kevin.lee0992@gmail.com