Terms of Service

These terms are an agreement between you and Pace Perks Pty Ltd (ACN 700 657 969 · ABN 93 700 657 969), a company registered in New South Wales, Australia. By creating an account on paceperks.com.au or using any of our services, you agree to these terms. If you don’t agree, please don’t use the service.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be lawfully excluded.

You must be 16 years or older to use Pace Perks. By creating an account you confirm that you meet this requirement. If we discover that an account holder is under 16, we will close the account.

Pace Perks is currently focused on Australia and is intended for people physically present in Australia.

Pace Perks is a fitness-rewards platform. You connect Strava (or, on Android, Health Connect — or upload activity screenshots), and verified activity earns single-use discount vouchers from participating local businesses. Vouchers are redeemed in person at the business’s venue.

We may modify, suspend or discontinue any feature, deal, tier or the service itself. For changes that materially affect you, we will give reasonable notice.

Pace Perks is not endorsed by, affiliated with or sponsored by Strava. We use Strava activity data in accordance with Strava’s API terms.

You agree to:

• Use Pace Perks only for genuine, real-world fitness activities you actually performed.
• Not submit fake activities, manipulated screenshots or Strava entries you did not record yourself.
• Not create multiple accounts, or otherwise manipulate the rewards system.
• Not transfer, sell, gift or share your vouchers with anyone else. Vouchers are tied to the account that earned them and are valid only when presented by that account.
• Keep your sign-in credentials secure. If you sign in with Google, treat your Google account credentials with the same care.
• Not probe, scan or interfere with the Pace Perks system, or access another person’s account.

Vouchers earned through Pace Perks:

• Expire 7 days after issuance.
• Have their expiry reset on each new verified activity (so an active wallet stays warm).
• Are single-use — once redeemed at a business, they cannot be re-used.
• Have no cash value, are non-transferable and cannot be exchanged for cash.
• Are valid only at the business they name, on the offer shown at the time they were issued.
• Do not create any accrued right or entitlement. A voucher is a time-limited offer, not stored value.

If a participating business leaves Pace Perks or withdraws an offer, vouchers you have already earned remain redeemable for their remaining validity period wherever reasonably possible. Where a business has closed, we will tell you honestly in your wallet.

We do our best to keep the wallet accurate, but if a voucher fails to redeem because of a system issue, contact us and we will investigate.

You take part in physical activity entirely at your own risk and of your own choice. Pace Perks does not prescribe, recommend or supervise any exercise. You are solely responsible for assessing your own health, fitness and medical suitability to take part, and for any injury, health event or loss arising from your activity.

Pace Perks provides rewards for activity you choose to do. Nothing on the platform is health, medical or training advice. If you have any doubt about your fitness to exercise, seek advice from a qualified professional first.

Participating businesses are independent businesses. They are not our agents, partners or employees.

All goods and services you obtain from a business — including food, beverages, treatments and professional services (for example, physiotherapy or fitness services) — are supplied solely by that business. The business bears sole responsibility for their quality, safety, fitness for purpose, legality and compliance, including food safety and professional licensing.

Under the Australian Consumer Law, the consumer guarantees for those goods and services apply against the supplying business. Pace Perks provides the platform and the voucher only. We make no representation about any business’s offerings and, to the maximum extent permitted by law, we are not liable for any injury, illness, loss or damage arising from goods or services supplied by a business. Claims about a product or service go to the business; claims about the platform come to us.

Businesses who participate in Pace Perks agree to:

• Honour any valid, unredeemed, in-date voucher presented at their venue, on the offer they have agreed with us.
• Use the merchant portal to redeem vouchers at the time they are presented — not retroactively.
• Not refuse a valid voucher except for the same reasons they would refuse normal service (for example, intoxication or inappropriate behaviour).
• Pay invoices issued by Pace Perks within the agreed terms.
• Treat any athlete information visible in the merchant portal as confidential and use it only to operate their Pace Perks participation.
• Warrant that their goods and services comply with all applicable laws and standards (including food safety and professional licensing), and indemnify Pace Perks against claims arising from the goods and services they supply.

Pace Perks is free for athletes. We do not charge for account creation, voucher earning or voucher redemption.

Businesses pay a per-redemption fee (set per business agreement) invoiced monthly by bank transfer. Specific pricing is documented in each business’s onboarding agreement, not in these public terms.

We aim for Pace Perks to be available continuously, but we do not guarantee uninterrupted availability. Maintenance windows, outages at our third-party infrastructure providers and unforeseen incidents may interrupt the service. We are not liable for losses arising solely from temporary service unavailability.

You may close your account at any time — from within the app, or by emailing us at hello@paceperks.com.au. Closing your account ends any unredeemed vouchers and removes your access to the service. We will delete your data in line with the retention policy in our Privacy Policy. If your account also holds a business owner or administrator role, email us so we can hand over those responsibilities first — then we close it the same way.

We may suspend, restrict or close any account, or void specific vouchers, where we reasonably suspect fraud, abuse, manipulation of the rewards system (for example, falsified activity data or multiple accounts) or a breach of these terms. Where the risk warrants it, this takes effect immediately and affected vouchers are withheld pending investigation. We make our determination after giving you a reasonable opportunity to respond, and we will tell you the reason where it is practical and lawful to do so.

The Pace Perks brand, website design, software, content and data compilations are owned by Pace Perks Pty Ltd or our licensors. You may not copy, scrape, redistribute, reverse-engineer or use them to build or operate a competing service, except as expressly permitted by law.

Activity data you contribute (for example, by connecting Strava or uploading a screenshot) remains yours. By submitting it you grant us a non-exclusive licence to use it for the purposes described in our Privacy Policy.

To the maximum extent permitted by law, Pace Perks is provided "as is" and "as available". We make no warranties about the service’s fitness for a particular purpose, the accuracy of activity verification, or compatibility with any third-party service.

Nothing in these terms excludes, restricts or modifies any guarantee, warranty or right you have under the Australian Consumer Law that cannot be lawfully excluded. Where our liability cannot be excluded but can be limited, we limit it to (at our option) re-supply of the service or refund of any fees you paid us in the 12 months before the event giving rise to the claim. This section does not limit liability for fraud, gross negligence or wilful misconduct.

You agree to indemnify Pace Perks against losses arising from your breach of these terms, your breach of any law, or any misuse of vouchers. We will not seek indemnity beyond what is reasonable in the circumstances and consistent with the Australian Consumer Law.

These terms are governed by the laws of New South Wales, Australia. You and Pace Perks each submit to the non-exclusive jurisdiction of the courts of New South Wales for any dispute arising out of or relating to these terms.

You may not assign your rights under these terms. We may assign or transfer our rights and obligations — for example, if our business or its assets are sold — provided your rights under these terms are not materially reduced.

If you have a concern, please email hello@paceperks.com.au first — we will work with you in good faith to resolve it. If informal resolution doesn’t work, you may escalate to mediation through a recognised Australian dispute-resolution body, or to the courts of New South Wales.

We may update these terms from time to time. The "Last updated" date at the top tells you when the most recent change landed. For material changes, we will also notify active users by email and will not apply the new terms retroactively to past redemptions.

Pace Perks Pty Ltd (ACN 700 657 969 · ABN 93 700 657 969)
Email: hello@paceperks.com.au